High-EQ AI for customer support.
Proven to resolve 95% of tickets for consumer brands across email, chat, socials and phone.
Talk to usWhere is my order? It’s been two weeks. I just want a refund.
- Order locatedShopify
- Confirmed lost in transit3PL
- Full refund issued$64.00
I’m so sorry, two weeks is far too long. Your parcel was lost in transit, so I’ve refunded the full $64. You’ll see it in 3 to 5 days.
Proven in production.
By Picolo AI, with no human handoff.
From hello to resolved, by Picolo AI.
Taken autonomously by Picolo AI.
One AI across your entire operation.
Your team resolves a ticket with six tabs open. Picolo AI works the same way, in seconds. It moves across your helpdesk, Shopify, your 3PL, subscriptions, returns and Slack, taking the action in each one.
Customer, on chat“My order arrived late again. I want to cancel my subscription.”
Subscriber retainedTakes financial actions.
Refunds, replacements and subscription changes, start to finish.
Works on any helpdesk.
And across every tool you run. Nothing to migrate.
Understands anything.
Any language, plus the photos and videos customers send. Always in your brand’s voice.
Works with your team.
It flags what needs a human.
Your own head of AI.
Every brand gets a dedicated Picolo AI engineer who builds your flows, maintains them and finds what AI can optimize next.
We build everything.
Every flow, on your policies and your tools. Your team never writes a prompt.
We turn conversations into insights.
Why customers write in, why they cancel, what keeps going wrong. Clear answers for support and the whole company.
We stay ahead of what’s next.
A new product, a policy change, Black Friday. New intents are live before the tickets arrive.
Live in one week.
Talk to usYou stay in control.
Guardrails
The AI only does what your policies allow.
Full audit logs
Every reply and every action, on record.
Human in the loop
Sensitive actions wait for your team.